FAQ
💖 Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping usually takes 3–7 business days depending on your location.
Do you offer tracking?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 12 hours of purchase.
Products
What are lash clusters?
Lash clusters are small groups of lashes designed to give you a customizable, salon-style lash look at home. You can build your desired volume by layering them.
How long do lash clusters last?
With proper care, lash clusters can last 5–10 days per application and can be reused depending on the style and glue used.
Are your lashes reusable?
Yes! Most of our lash clusters are reusable if gently removed and cleaned after each wear.
Are they beginner-friendly?
Absolutely. Our lash clusters are designed for easy application, even if you’ve never worn lashes before.
Application & Care
What glue should I use?
We recommend using a strong-bond lash adhesive or lash-bond & seal system for the best hold (especially for multi-day wear).
How do I remove lash clusters?
Use an oil-based makeup remover or lash remover to gently loosen the bond. Never pull them off dry.
Can I wear them in water?
Light exposure is fine, but we don’t recommend swimming or heavy water exposure for best retention.
Returns & Issues
Do you accept returns?
Due to hygiene reasons, lash products are final sale. However, if your order arrives damaged or incorrect, contact us within 48 hours.
What if my order is missing or damaged?
Email us right away with your order number and photos, and we’ll make it right.
About the Brand
Why choose your lash clusters?
Our lashes are designed to give you a soft, trendy, customizable look that fits everyday glam or full volume styles—without the salon price.
Do you restock styles?
Yes, popular styles are often restocked, but some limited-edition sets may sell out.
💌 Need help?
Contact us anytime at opulash&co@gmail.com.
We typically respond within 24–48 hours.